This incident has been resolved following the restoration of affected AWS services. Error rates have returned to normal, and all login functionality is stable. Root cause: AWS service disruption. A post-incident review will follow within 5 business days.
Posted Oct 20, 2025 - 12:00 CEST
Monitoring
Error rates continue to decrease and system stability is improving. The team remains in monitoring mode until full confirmation of recovery.
Posted Oct 20, 2025 - 11:45 CEST
Identified
AWS services are recovering, and we are observing improved login success rates. We’re continuing to monitor recovery and will confirm full resolution once all metrics return to baseline.
Posted Oct 20, 2025 - 11:30 CEST
Update
We’ve confirmed that the login issue is caused by an AWS-wide service disruption impacting authentication infrastructure. We’re coordinating with AWS and will restore normal operations once upstream systems recover. Next update in 30 minutes or sooner.
Posted Oct 20, 2025 - 10:00 CEST
Investigating
We are investigating an issue affecting logins to our web and mobile applications. Users may be unable to sign in. Our team is working to restore service. We’ll provide the next update by +30 minutes.